1. Data Protection Act 1998
The way in which Quality Conveyancing uses personal data is regulated by the Data Protection Act 1998 (the ‘Act’) which came into force on 1 March 2000. The Act implements a European Directive which has been in effect since October 1998.
2. The information we collect and how we use it
When you register for our service we need to know your name, postal address, e-mail address, telephone number, and in certain circumstances your credit card number and expiry date.
We gather this information to allow us to process your registration and to commence providing you legal services you require. The relevant information is then used by us, our agents and sub-contractors to provide you with statements of your account and to communicate with you on any matter relating to the conduct of your account and the provision of the service in general.
We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop the website and our services and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual. From time to time we may provide your information to our customer service agencies for research and analysis purposes so that we can monitor and improve the services we provide. We or our agents and sub-contractors may contact you by post, e-mail or telephone to ask you for your feedback and comments on our services.
A cookie is a small text file containing information set by the server and usually intended for the internet user’s convenience and/or for the website to function properly. A server is a computer that delivers websites (among several forms of information).
Cookies are not dangerous because it is only a text file and as such are non-executables, i.e., not computer programs. Although cookies are placed on the user’s hard drive, they cannot access other files in the hard drive, ascertain email address stored on the users machine or other private information. The only information communicated to the server are those that have been disclosed by the users themselves. Some sites may contain cookies that are set by third party companies, mostly for marketing purposes. Ours do not contain any third party cookies. The only cookies we utilise are those that enhance your experience of our website.
4. How we protect your information
The internet is not a secure medium. However we have put in place various security procedures to protect your information. All information is secured on our server and is only accessible by authorised personal. Our Servers are protected by a firewall. All of our members of staff, contractors, and agents are under a strict confidentiality agreement. We also keep your information confidential. The internal procedures of Quality Conveyancing cover the storage, access and disclosure of your information.
5. Sale of business
If this business is sold or integrated with another business your details may be disclosed to our advisers and any prospective purchasers and their advisers and will be passed on to the new owners of the business.
6. Updating your details
If any of the information that you have provided to Quality Conveyancing changes, for example if you change your e-mail address, name or payment details or if you wish to cancel your registration, please let us know the correct details by sending an e-mail to firstname.lastname@example.org or by sending a letter to Client Information Control Department, Quality Conveyancing, 22 Uxbridge Road, Ealing W5 2RJ.
7. Your consent
Owing to the global nature of the Internet infrastructure, the information you provide may be transferred in transit to countries outside the European Economic Area that do not have similar protections in place regarding your data and its use as set out in this policy. However, we have taken the steps outlined above to try to improve the security of your information. By submitting your information you consent to these transfers.
8. How to contact Quality Conveyancing